Effective communication is the foundation of efficient leadership and working relationships.

Communication can mean the difference between a raging success and a catastrophic failure. A great communicator can explain, motivate, unite, and inspire teams to achieve more than they thought possible. Examine the difference between successful businesses and those that are just average, and you will find that clear communication is part of the foundation for productive and profitable relationships.

This course begins by defining communication and diagnosing common problems that cause misunderstandings. It identifies the qualities of effective communicators and explains the guiding principles of every great communicator. You will also discover the difference between hearing what someone says and actively listening to that person. Participants will learn simple steps to increase their listening power – and boost their performance at work.