Mastering Outlook 2019

1. Question

Which of the following must be turned on or used in order to see it?

CC
BCC
To
From

2. Question

The Focused Inbox is designed to do what?

Gather important emails based on your behaviors
Delete emails you haven't looked at recently
Give you tasks to do
Collect your Junk Email

3. Question

Where will you find a message that you started typing but have not sent?

Search Folder
Unsent Messages
Drafts
Outbox

4. Question

What address book would you use to send an email to all employees?

My Contacts
Global Address List
All Groups
Public Folders

5. Question

What would you click to run the spelling wizard before sending an email?

Review, Spelling & Grammar
File tab, Open
Format Text, Review
File, Check Spelling

6. Question

If you are not able to use the font or paragraph options on the text of a message, what is the message’s format?

HTML
Plain text
Rich text
Word text

7. Question

Which of the following cannot be attached to a message?

Another message
Calendar
Folder
Contact

8. Question

Which of the following is NOT an option when you click the drop down box on an attachment?

Print
Edit
Open
Save As

9. Question

Which of the following is NOT true:

A signature can be inserted automatically for every new message
You can insert a signature manually only when you need it
You can have multiple signatures
You have to use the same signature for new messages and for replies

10. Question

What feature would you turn on in order to see your tasks and calendar along with your email?

Navigation Pane
To do Pane
People Pane
Calendar Pane

11. Question

Which option in a sent message would you choose to find the Resend and Recall options?

Respond, Forward
Move, More Actions
Quick Steps, To Manager
Delete, Archive

12. Question

How would you sort emails by conversation?

Arrangement, Expand, Conversations
Layout, Folder Pane, Show
View, Messages, Show as Conversations
View, Tracking Results, All Conversations

13. Question

Which of the following is NOT true about categories?

You can customize the names
They are color coded
They are the same for each type of item
They can determine high or low importance

14. Question

You would flag a message:

To remind yourself to follow up on it
To change the color
To show your patriotism
To automatically delete it after a period of time

15. Question

Which type of folder can you rename for your own use?

Inbox
Deleted
Sent
Personal

16. Question

How do you create a new contact?

Choose New Contact in the People window
Click on a folder in the email window
Click the Customer Manager Button
Choose the Calendar Icon from the Navigation Bar

17. Question

A contact group can contain people from your:

Company address book
Internet email addresses
Outlook contacts
All of the above

18. Question

Where does your contact group appear?

In the Company address book
In Favorites
In my Contacts
In a special folder

19. Question

How do you make an appointment Private?

Click private on the Title line
Set "Busy" as your "Show as"
You can have multiple signaturesPut a colored tag on the appointment
Click the lock button on the tags group

20. Question

You can change one instance of your recurring appointment.

True
False

21. Question

What happens when you double click on an email in your task list?

It automatically marks the task as complete
It deletes it
It moves it to your calendar
It opens the email from your inbox

22. Question

Which two things can be included in your task list?

Tasks you've created
Calendar appointments
Emails you've flagged
A and C

23. Question

Which of the following is NOT true about Notes:

You can change their importance
You can leave them open while you do other tasks
You can change the way your view the Notes
You can categorize them

24. Question

What do you click to ensure that email replies will go to someone else?

Message, Info
File, Properties
Insert, Contact
Insights

25. Question

What does choosing the Confidential setting on your email mean?

The recipient will not be able to Forward the email
It will only get delivered to one recipient
It will only get delivered at a certain time
A bar stating that the message is confidential will appear in the email

26. Question

Where would you go to add another mail account to Outlook?

Tools, Add Account
File, Options, New Account
File, Info, Account settings
View, New Accounts

27. Question

How can you search for items in your email?

Click in the Search box
Click on the Search tab
Right click on a folder
Right click in the message

28. Question

A Search folder is:

A folder where you can store emails that meet your criteria
A folder that contains links to emails that meet a criterion
A folder where you can save search settings for later use
A folder you use to perform searches on your saved emails

29. Question

You can create and save your own custom views.

True
False

30. Question

If you receive a message from an unwanted source, click the Junk button in the Home tab, Delete group to:

Return to sender
Block the sender and ensure you will not see any more messages from them
Permanently delete the message
Block the sender and inform them they have been blocked

31. Question

The Clean Up option:

Permanently deletes all the emails from a specific person
Allows you to select messages to delete
Archives a conversation
Deletes previous emails with the same content in a conversation

32. Question

Where you can check the size of your mailbox?

File, Info, Tools, Mailbox Cleanup
Home tab, Clean Up Settings
File, Info, Account Settings, Mailbox Size
View tab, Mailbox

33. Question

A Quick Step:

Combines multiple actions into one click
Runs automatically on your messages
Allows you to set up shortcut keys on the keyboard
Quickly sorts or filters your messages

34. Question

Which of the following is NOT true of automatic replies?

You can set one for internal and one for external recipients
Everyone on your email list will always receive the same automatic message.
You can manually turn the automatic replies on and off
You can specify the start and end dates

35. Question

Which of the following actions could be done by a rule?

Move calendar entries to other calendars
Move certain emails with exceptions
Delete tasks after they expire
Forward contacts to other people

36. Question

Which of the following is true?

You can create and use multiple personal calendars
You can only view someone else's calendar if you have their password
You can only see one calendar at a time
You can only put entries on your primary calendar

37. Question

The purpose of a calendar group is to

Add things to multiple calendars at the same time
View the calendars of the people you choose
Make calendars all the same color
Share your calendar with other people

38. Question

Where will you find a list of how each person responded to your meeting invitation?

Tracking tab in the original meeting
Sent items, Tracking in the original email
Scheduling, View availability
Appointments, View responses

39. Question

To send a contact to someone:

Export the contact to the shared drive
Use the Attach File option in an email
Save the contact as a text file, then email it
Right click on the email and choose Forward Contact

40. Question

Which of the following is NOT true about electronic business cards?

You can forward them to other contacts
You can add a graphic or picture
All contacts must use the same format
You can change the data visible on the card

41. Question

When assigning a task:

An updated copy will remain on your task list if you choose that option
Even after they accept it you can still continue to modify it
You can never see the status of the task
You have no way of knowing if they assign it to someone else

42. Question

Which of the following delegate permissions allows the user to read, create, and modify items?

Author
Editor
Contributor
Reviewer

43. Question

Which of the following are options for allowing other people permission to edit your calendar?

Can view but not edit
Can see live updates
Can add new events
All of the above

44. Question

Where do I see who has access to my Contacts?

Right click on Contacts, Share, Folder Permissions
Right click on Contacts, Properties
Right click on Contacts, Share Contacts
Right click on Contacts, Open in New Window

45. Question

What is NOT true regarding Auto Archive:

Can be set to automatically archive older emails
Can be set to prompt you before AutoArchive runs
Moves emails to an Archive folder
Cannot change how old the emails are that get archived

46. Question

Online Archive does what?

Allows me to access my archived emails from different devices
Archives my emails in a place I will never see
Saves my emails in a different format
Allows other people to see my emails