Increase Your Listening Power

What is one-way communication?

Transfer of information between two parties
Transfer of information from sender to receiver with no opportunity for response
Transfer of information from the sender to the receiver and the receiver responds

With face-to-face communication, which of these has the highest impact on how the listener interprets the message?

With communication over the telephone, which of these has the highest impact on how the listener interprets the message?

Experience, Culture, Attitudes, Education, and Noise Level are all examples of ________.

What are the three elements of active listening?

Which of the following are non-verbal signs of active listening?