Increase Your Listening Power

What is one-way communication?

Transfer of information between two parties

Transfer of information from sender to receiver with no opportunity for response

Transfer of information from the sender to the receiver and the receiver responds

With face-to-face communication, which of these has the highest impact on how the listener interprets the message?

Verbal

Body language

Tone of voice

With communication over the telephone, which of these has the highest impact on how the listener interprets the message?

Verbal

Body language

Tone of voice

Experience, Culture, Attitudes, Education, and Noise Level are all examples of ________.

Barriers to listening

Advantages to listening

Importance of clear communication

What are the three elements of active listening?

Body language, confirming statements, questions

Verbal cues, verbal responses, questions

Body language, verbal cues, verbal responses

Which of the following are non-verbal signs of active listening?

Making eye contact

Smiling

Leaning in

All the above

Information