Course Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.
This workshop is designed to help you in the following ways:
- Define emotional intelligence and emotions
- Identify the components of emotional intelligence
- Identify tools to gain control over emotions
- Determine effective verbal and nonverbal communication skills
- Successfully execute conflict resolution and manage relationships with others
- Identify the benefits of being emotionally aware
- Recognize ways to apply emotional intelligence in the workplace
- Determine ways to make a great impression on others