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Brain Bites – Let Them Know You’re Listening
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- Describe why it's easy not to listen and why it's essential to work at being a good, active listener.
- Convey that you listen using short statements (verbal cues) and body language.
- Seek agreement and understanding using a simple clarifying statement formula.
- Build trust by providing a safe and distraction-free listening environment.
- Use appropriate questions to understand the speaker's message.
- Focus on the speaker by paying attention to body language.
- Express empathy and give input to help the speaker better understand their situation.
Send the message that you are listening to understand!
The truth is, it’s easy not to listen. Distractions surround us, and the List of reasons we don’t listen well is long. So we must work on listening to make others feel heard—especially at work.
By the end of this course, you will be able to describe how to become a better, more active listener by focusing your attention on the speaker and clarifying their message. You will learn to build trust and become more approachable.
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Brain Bites – Let Them Know You’re Listening
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