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Brain Bites – Empathy The Key to Active Listening – Spanish

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Send the message that you are listening to understand!

The truth is, it’s easy not to listen. Distractions surround us, and the List of reasons we don’t listen well is long. So we must work on listening to make others feel heard—especially at work.

By the end of this course, you will be able to describe how to become a better, more active listener by focusing your attention on the speaker and clarifying their message. You will learn to build trust and become more approachable.

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