Mastering Outlook 2019 – Basics

Mastering Outlook 2019 – Basics

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Question 1 of 23

1. Question

Which of the following must be turned on or used in order to see it?

CC

BCC

To

From

Correct

Incorrect
Question 2 of 23

2. Question

The Focused Inbox is designed to do what?

Gather important emails based on your behaviors

Delete emails you haven't looked at recently

Give you tasks to do

Collect your Junk Email

Correct

Incorrect
Question 3 of 23

3. Question

Where will you find a message that you started typing but have not sent?

Search Folder

Unsent Messages

Drafts

Outbox

Correct

Incorrect
Question 4 of 23

4. Question

What address book would you use to send an email to all employees?

My Contacts

Global Address List

All Groups

Public Folders

Correct

Incorrect
Question 5 of 23

5. Question

What would you click to run the spelling wizard before sending an email?

Review, Spelling & Grammar

File tab, Open

Format Text, Review

File, Check Spelling

Correct

Incorrect
Question 6 of 23

6. Question

If you are not able to use the font or paragraph options on the text of a message, what is the message’s format?

HTML

Plain text

Rich text

Word text

Correct

Incorrect
Question 7 of 23

7. Question

Which of the following cannot be attached to a message?

Another message

Calendar

Folder

Contact

Correct

Incorrect
Question 8 of 23

8. Question

Which of the following is NOT an option when you click the drop down box on an attachment?

Print

Edit

Open

Save As

Correct

Incorrect
Question 9 of 23

9. Question

Which of the following is NOT true:

A signature can be inserted automatically for every new message

You can insert a signature manually only when you need it

You can have multiple signatures

You have to use the same signature for new messages and for replies

Correct

Incorrect
Question 10 of 23

10. Question

What feature would you turn on in order to see your tasks and calendar along with your email?

Navigation Pane

To do Pane

People Pane

Calendar Pane

Correct

Incorrect
Question 11 of 23

11. Question

Which option in a sent message would you choose to find the Resend and Recall options?

Respond, Forward

Move, More Actions

Quick Steps, To Manager

Delete, Archive

Correct

Incorrect
Question 12 of 23

12. Question

How would you sort emails by conversation?

Arrangement, Expand, Conversations

Layout, Folder Pane, Show

View, Messages, Show as Conversations

View, Tracking Results, All Conversations

Correct

Incorrect
Question 13 of 23

13. Question

Which of the following is NOT true about categories?

You can customize the names

They are color coded

They are the same for each type of item

They can determine high or low importance

Correct

Incorrect
Question 14 of 23

14. Question

You would flag a message:

To remind yourself to follow up on it

To change the color

To show your patriotism

To automatically delete it after a period of time

Correct

Incorrect
Question 15 of 23

15. Question

Which type of folder can you rename for your own use?

Inbox

Deleted

Sent

Personal

Correct

Incorrect
Question 16 of 23

16. Question

How do you create a new contact?

Choose New Contact in the People window

Click on a folder in the email window

Click the Customer Manager Button

Choose the Calendar Icon from the Navigation Bar

Correct

Incorrect
Question 17 of 23

17. Question

A contact group can contain people from your:

Company address book

Internet email addresses

Outlook contacts

All of the above

Correct

Incorrect
Question 18 of 23

18. Question

Where does your contact group appear?

In the Company address book

In Favorites

In my Contacts

In a special folder

Correct

Incorrect
Question 19 of 23

19. Question

How do you make an appointment Private?

Click private on the Title line

Set "Busy" as your "Show as"

You can have multiple signaturesPut a colored tag on the appointment

Click the lock button on the tags group

Correct

Incorrect
Question 20 of 23

20. Question

You can change one instance of your recurring appointment.

True

False

Correct

Incorrect
Question 21 of 23

21. Question

What happens when you double click on an email in your task list?

It automatically marks the task as complete

It deletes it

It moves it to your calendar

It opens the email from your inbox

Correct

Incorrect
Question 22 of 23

22. Question

Which two things can be included in your task list?

Tasks you've created

Calendar appointments

Emails you've flagged

A and C

Correct

Incorrect
Question 23 of 23

23. Question

Which of the following is NOT true about Notes:

You can change their importance

You can leave them open while you do other tasks

You can change the way your view the Notes

You can categorize them

Correct

Incorrect

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